Frequently asked questions
How does the pick-up service work?
Once you’ve placed your order, we will contact you to arrange a pick-up moment and communicate the address. In the present circumstances, we ask you to please wear a mask. Pick-ups are in Bruges, Belgium, just outside the centre (perfectly accessible by bike, on foot, by bus and car).
What are your shipping rates?
The shipping cost for at home delivery in Belgium is €7,50. We also ship to the Netherlands, UK and France. Shipping costs will be calculated at the checkout.
If you’re living somewhere else in Europe, feel free to
contact us and we’ll work something out.
Are your candles vegan?
Yes, we make our candles with vegan waxes, such as soy wax and rapeseed wax.
Soy wax is naturally sourced from soya bean oil, soy beans are natural, renewable and biodegradable. Rapeseed wax comes from the oil that is harvested from the plant. This wax is completely sustainable, with no issues of intensive farming or GMO presence. Rapeseed wax is locally grown meaning a smaller carbon footprint. Both waxes are a more environmental friendly alternative to other waxes such as paraffin.
Why don’t you use (normal) paraffin wax?
Most of the candles you can buy in a shop are made of paraffin, a derivative of petroleum and lignite tar. Paraffin wax is often used in combination with stearine, which is obtained from animal fats.
Paraffin candles have been around for as long as we can remember: they are cheap to make and last long. However, there are many toxic ingredients put into paraffin candles that are known to be hazardous to your health (nothing dramatic, but it's there). A few of the ingredients are for example formaldehyde (used for preserving dead bodies), toluene (a hydrocarbon found in coal tar and used as a solvent) and benzene (found in the emissions from leaded petrol and diesel vehicles). So you get the picture.
To make a long story short: the burning of paraffin releases substances such as benzene and toluene into our atmosphere, which are harmful not only to our own health, but also to the environment.
Since there are healthier, eco-friendlier and vegan options to make some pretty good looking candles, we choose to do so. We hope you will consider buying vegan candles in the future! :)
What if my order arrives damaged?
We pack our candles and glassware very carefully, but do not have control over how packages are handled on the way to you. If a candle or decorative item is broken, please take photos (with the packaging) and mail them to firstname.lastname@example.org. We will provide you with a new item.
However, our vintage goods are unique and we mostly only have one or two of the same products, so when a decorative item is broken, we'll replace it if possible and otherwise give you a refund. But let's just hope this won't happen!
Can I exchange or return my order?
At the moment we do not accept exchanges or returns. We are convinced that we present our products realistically and give sufficient explanation of what you can expect. You can find more pictures of our candles on our Instagram page and if you have any questions about colours, shapes or anything else, you can always contact us.
We are happy to provide you with additional images and information.
We ask you to note before you place your order that every candle is handmade and therefore slight changes in color or shape are possible.
QR-code to the SMOOSH STARTERS GUIDE?
You can find the SMOOSH starters guide here.